Returns & Refund Policy:
Thank you for choosing to purchase from Prox-eMax. We fundamentally believe you will be thrilled with the products that you purchased from us. That’s because we go out of our way to ensure that the product’s quality and after-sales service are just what you need. Considering the prevailing circumstances and demand, a customer can return their product following the below-mentioned instructions.
Returns Policy:
Please make sure to inspect the product in the presence of the delivery man upon receiving it. If you discover any inconsistencies or defects, kindly contact us at 01920-252620.
Conditions for Returns:
- If the product has expired or is damaged.
- If the product does not match its appearance as shown on the website or Facebook page.
- If the product’s quality does not meet the standards as described.
- If there is any issue with the delivery.
- If the product’s weight is not as specified.
- If an incorrect product has been provided.
Refund Policy:
For the first time in Bangladesh, we offer a unique opportunity for you to test our products, and if you are not satisfied, you can request a refund within 10 days from the date of delivery. In the event that you consume a portion of the product, you will be charged for the consumed quantity. For any inquiries or questions, please don’t hesitate to contact us at 01920-252620.
Conditions for Refund:
- We will initiate refunds within 3 days of receiving the returned product.
- Products must be packed properly when requesting a refund.
- The return shipping cost will be deducted from the total refund amount.
Implementing a return and refund policy is a strategic business decision that can enhance customer satisfaction, build trust, and foster long-term success. It’s important to communicate this policy clearly to customers, both online and in physical locations, and to provide proper training to your staff for handling return requests in a professional and efficient manner.